Shipping policy

Thank you for shopping with KATIE LOUISE GIBSON. Operating as a professional New Zealand-based online fashion apparel store, we adhere to standardized order processing rules and comprehensive logistics service management. We always focus on product safety and delivery efficiency, conducting strict pre-delivery inspections and fine packaging for all clothing items to ensure customers receive intact and high-quality products within a reasonable shipping cycle.

1. Order Processing Time

All validated and fully paid apparel orders will complete internal sorting, quality inspection and sealed packaging procedures within 1 to 5 business days after order confirmation. All processing work is only carried out on working days, excluding weekends and statutory public holidays observed in New Zealand.
During large promotional activities and shopping peak seasons, the sharp growth of order quantity may slightly prolong the standard processing cycle. Our official team will actively send email notifications to customers once obvious processing delays occur, helping buyers grasp the latest order dynamics in real time.

2. Shipping Rates and Delivery Estimates

Shipping fees for all clothing orders are calculated based on actual package weight, overall size and target delivery area. The accurate shipping cost will be automatically calculated and clearly displayed on the checkout page before payment is confirmed. Our store never provides free shipping, shipping discounts or any logistics-related preferential benefits for any orders.
The standard reference delivery time for all apparel standard shipments is 15 business days. All delivery durations are estimated values only and cannot be regarded as absolute delivery commitments. The actual delivery progress will be affected by logistics carrier operation adjustments, customs inspection progress, extreme weather, regional logistics capacity restrictions and holiday shutdown arrangements, which shall be subject to real-time logistics conditions.

3. Shipment Confirmation and Order Tracking

After your clothing order is packaged and successfully dispatched from our warehouse, you will receive an automatic shipment confirmation email, which contains your exclusive tracking number and official logistics query entrance.
It takes a certain time for logistics data synchronization after shipment. In general, complete transit status and delivery tracking information will be fully updated and available for customer inquiry within 24 to 48 hours after the logistics carrier completes package pickup and system registration.

4. Incorrect Address Disclaimer

Customers are required to fill in accurate, detailed and valid recipient addresses and effective contact information during order placement. Please double-check all delivery information to avoid delivery deviation, package detention and return risks caused by information errors.
KATIE LOUISE GIBSON will not bear any economic liability and after-sales responsibility for misdelivery, package loss and return costs caused by wrong, missing or invalid recipient information provided by customers. All packages returned due to address errors will require customers to independently bear return logistics fees and secondary reshipping expenses.

5. Lost or Damaged Packages

If your apparel package is abnormally detained, missing or suspected lost during cross-border transportation, please contact our customer support team and submit a valid investigation application with your order number within 2 business days after the expected delivery date.
If the received clothing products have damaged outer packaging, fabric damage, stains, extrusion deformation and other quality problems caused by logistics handling, please feedback to our after-sales team within 24 hours after receiving the goods. You need to provide complete and clear original photos of the packaging and damaged products. We will conduct a comprehensive investigation of the case and provide practical solutions as soon as possible.

6. Apparel Care and Usage Notice

Every garment sold in our store is equipped with exclusive fabric care labels and professional maintenance guidelines formulated according to material characteristics. Different fabrics have unique washing, drying and storage requirements. We recommend customers abide by official care instructions for daily wearing and maintenance to maintain the soft texture, bright color and service life of clothing.
We do not undertake any after-sales liability for garment damage, shrinkage, color fading, deformation and aging wear caused by private cutting modification, non-standard cleaning methods, improper drying, artificial damage and other irregular use that violates product care specifications.

7. International Shipping and Customs Notice

All cross-border international apparel shipments need to go through the customs inspection process of the destination country or region, and may be levied corresponding import duties, inspection taxes and other miscellaneous fees in accordance with local foreign trade policies and customs regulations.
All customs-related expenses are independent of product unit prices and shipping fees, and all expenses shall be borne by the customer alone. These charges are not included in the final order settlement amount. Customers need to independently comply with local import management rules and complete customs clearance and fee payment procedures.

8. Contact Information

If you have any questions, suggestions or consultation demands about our shipping rules, order processing progress and logistics services, please contact us through our official service channels:
Trade Name: KATIE LOUISE GIBSON
Phone Number: +64 21 395 9691
Email: service@katiegibsonlabel.shop
Physical Address: 211 Sloper Avenue, Frankton, Waikato, Hamilton 3204, New Zealand